System/Network Administrator at SMARDT managing IT infrastructure across global sites. Collaborating with teams to ensure security, reliability, and performance of network resources.
Deploy and maintain standardized configurations for endpoints computers and infrastructure
Collaborate with global support teams to escalate and resolve complex technical issues
Assist the rest of the IT team for the technical aspects in the deployment of software or IT solutions
Ensure security hardening of the infrastructure and monitor it constantly
Ensure that the network is secure, reliable, and efficient, and that the users have access to the resources they need
Ensure the availability and performance of cloud-based solutions: virtual network, subnet, and security group setup, paired with troubleshooting connectivity challenges
Document network procedures and infrastructure topology
Provide technical support to users for hardware, software, and network issues
Respond to and resolve IT service requests and incidents in a timely manner
Utilize the Manage Engine suite of tools to monitor, manage, and maintain IT infrastructure
Adhere to ITIL best practices for incident management, problem management, and change management
Document and maintain accurate records of IT support activities and resolutions
Provide training and guidance to end-users on IT-related topics
Maintain and troubleshoot storage networks and solutions
Install new hardware and software
Communicate events effectively with the global Infrastructure & Security team.
Requirements
5+ years in Systems & network administration
1+ years in network security management
Microsoft Azure Certification or relevant field experience is a plus
In depth understanding of all aspects of Infrastructure support and operations
Good understanding of network and information security best practice
User support experience
Degree in IT, Computer Science or Engineering is required, or Infrastructure management related training
Ability to communicate fluently in Chinese (Mandarin) and English is a must.
Excellent analytical and problem-solving abilities
Results orientated with ability to plan and deliver against project deadlines
Resilient, self-motivated and able to work well under pressure
Customer-focused with strong interpersonal skills and the ability to work with a variety of internal users and business partners.
Excellent organizational and time management skills with the ability to prioritize and multitask
An appreciation of and an ability to positively resolve issues arising from different cultures
Capacity to perform in a constantly evolving enterprise
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