Systems Administrator managing OnBase ECM platform, supporting manufacturing operations in the US. Collaborate to streamline document management and optimize workflows.
About the role
- System/Network Administrator at SMARDT managing IT infrastructure across global sites. Collaborating with teams to ensure security, reliability, and performance of network resources.
Responsibilities
- Improve, deploy, manage, support, troubleshoot & resolve the organizations network infrastructure (MS Azure, ERP, Databases...)
- Deploy and maintain standardized configurations for endpoints computers and infrastructure
- Collaborate with global support teams to escalate and resolve complex technical issues
- Assist the rest of the IT team for the technical aspects in the deployment of software or IT solutions
- Ensure security hardening of the infrastructure and monitor it constantly
- Ensure that the network is secure, reliable, and efficient, and that the users have access to the resources they need
- Ensure the availability and performance of cloud-based solutions: virtual network, subnet, and security group setup, paired with troubleshooting connectivity challenges
- Document network procedures and infrastructure topology
- Provide technical support to users for hardware, software, and network issues
- Respond to and resolve IT service requests and incidents in a timely manner
- Utilize the Manage Engine suite of tools to monitor, manage, and maintain IT infrastructure
- Adhere to ITIL best practices for incident management, problem management, and change management
- Document and maintain accurate records of IT support activities and resolutions
- Provide training and guidance to end-users on IT-related topics
- Maintain and troubleshoot storage networks and solutions
- Install new hardware and software
- Communicate events effectively with the global Infrastructure & Security team.
Requirements
- 5+ years in Systems & network administration
- 1+ years in network security management
- Microsoft Azure Certification or relevant field experience is a plus
- In depth understanding of all aspects of Infrastructure support and operations
- Good understanding of network and information security best practice
- User support experience
- Degree in IT, Computer Science or Engineering is required, or Infrastructure management related training
- Ability to communicate fluently in Chinese (Mandarin) and English is a must.
- Excellent analytical and problem-solving abilities
- Results orientated with ability to plan and deliver against project deadlines
- Resilient, self-motivated and able to work well under pressure
- Customer-focused with strong interpersonal skills and the ability to work with a variety of internal users and business partners.
- Excellent organizational and time management skills with the ability to prioritize and multitask
- An appreciation of and an ability to positively resolve issues arising from different cultures
- Capacity to perform in a constantly evolving enterprise
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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