Systems and Network Administrator at Kincy responsible for IT systems security and user support. Engaging in technical problem resolution and documentation updates in Marseille.
About the role
- Systems Administrator to support CACI's Service Desk team, responsible for end-user applications and hardware/software troubleshooting. Covers a 24-hour help desk, including evenings and weekends.
Responsibilities
- Support end-user applications and work in a multi-tier service desk
- Provide remote support to users for network and desktop hardware and software problems
- Respond to and diagnose problems through interactions with users
- Collaborate with the engineering teams to identify, respond, and resolve tickets
- Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal
Requirements
- Current TS/SCI security clearance
- BS degree and 2+ years of experience
- Sec+ or IAT II certification required
- Experience with Jira
- Red Hat Enterprise Linux 8
- Documenting, tracking, and monitoring the problem to ensure a timely resolution
- Providing second-tier support to end-users
- ITIL Certification, AWS Certifications.
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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