IT System Administrator responsible for server administration and user management in a hybrid environment. Leading IT projects and providing 1st and 2nd level support in a renowned engineering company.
About the role
- Systems Administrator managing OnBase ECM platform, supporting manufacturing operations in the US. Collaborate to streamline document management and optimize workflows.
Responsibilities
- Serve as the primary administrator and technical owner of the OnBase ECM platform, supporting operations and manufacturing-related business processes
- Configure and maintain OnBase components including document types, keywords, security groups, user roles, workflows, life cycles, and records retention
- Design, develop, and maintain OnBase workflows, forms, and automation to improve efficiency, standardization, and continuous improvement across customer experience, operations, and office/administration teams
- Collaborate with other Systems Administrators and the D&IT Help Desk to support run-the-business operations, including tier 3 incident response, root cause analysis, and system outages related to OnBase
- Ensure the security, availability, and compliance of OnBase and supporting infrastructure by implementing industry best practices for access control, auditing, privacy, and regulatory requirements
- Manage OnBase upgrades, patches, and platform enhancements in coordination with D&IT change management processes
- Support and maintain integrations between OnBase and other enterprise systems (e.g., ERP, Partner Portal, line-of-business applications, file shares, and email)
- Participate in planning and execution of OnBase platform roadmap and long-term strategy in partnership with functional leaders and end users
- Develop and maintain technical documentation, system architecture diagrams, standard operating procedures, and end-user guidance related to OnBase
- Manage relationships with OnBase vendors, consultants, and third-party support providers
- Provide training, guidance, and best practices to business users and D&IT staff leveraging OnBase solutions
- Perform other duties as assigned
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, or a related field
- 5+ years of relevant hands-on OnBase application administration experience, including workflows, security, and system configuration
- Experience with ECM, document management, workflow automation, and records management platforms
- Relevant hardware, software, and OnBase/Hyland certifications
- Understanding of Active Directory, Microsoft/Office 365, and Azure AD integration concepts
- Experience with Atlassian tools (Jira Service Management, Confluence) preferred
Benefits
- $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
- 4% Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
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