Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.
Responsibilities
Provide expert operational and systems guidance for KP HealthConnect, including development, optimization, upgrades, and integration of new Epic modules.
Serve as a multi-application Epic subject matter expert, advising leadership, clinicians, staff, and external partners.
Lead complex system configuration, testing, troubleshooting, and performance optimization across production and non‑production environments.
Oversee projects, resolve high‑impact system issues, and ensure timely delivery of sustainable solutions.
Collaborate with cross‑functional teams to assess needs, design workflows, implement enhancements, and support change management.
Develop and execute testing strategies, including QA scripts, data validation, defect analysis, and deployment planning.
Create and maintain system documentation, training materials, and communication for users and champions.
Mentor technical team members and support their build, implementation, and problem‑solving efforts.
Engage in continuous learning, feedback, and relationship‑building to support team effectiveness and customer satisfaction.
Act as liaison between KP HealthConnect teams and DMI, supporting code drops, technical discussions, and tool development to improve care quality and efficiency.
Review and recommend implementation of Epic release notes and escalate risks or issues as needed.
Requirements
Certification in EpicCare Ambulatory and at least on other Epic module
Bachelor’s degree in healthcare, information systems, business, library science, information resource management or related field or equivalent education and experience
3+ years of system analyst build experience
Participation in at least one major system implementation as a primary build analyst.
Working knowledge of medical terminology and business computer applications
Demonstrated project management capability.
Ability to lead multidisciplinary teams through collaboration and influence.
Strong communication and interpersonal skills
Proficiency with Microsoft Office (PowerPoint, Excel, Word, MS Project)
Benefits
15% employer contribution to retirement programs, including pension.
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