IT Systems Administrator for TMA Systems maintaining Azure and Windows Server environments. Responsible for user lifecycle management and end - user technical support with a focus on compliance and security.
About the role
- System Administrator managing Service Now administration and supporting Variable Compensation functions at Gartner. Collaborating with teams to optimize processes and enhance system capabilities.
Responsibilities
- Drive critical requirements discussions, managing dependencies across multiple functional areas
- Elicit and document business and functional requirements using a variety of interview techniques
- Partner with VC, Sales, IT and other business stakeholders to develop, document and optimize processes to effectively support the VC Support Team’s key objectives.
- Transform business requirements into detailed User Stories and clearly defined acceptance criteria that engineers can consume.
- Decompose high-level information into details, abstract up from low-level information to facilitate a general understanding.
- Schedule and lead meetings to identify issues and fixes for projects
- Suggest, implement, and test system and process enhancements as needed
- Participate in data integration and migration solutions
- Participate in UAT testing and deployment
- Develop Service Now and Anaplan model documentation and SOP’s
- Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
- Serve as an architectural SME for large-scale connected planning solutions
- Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis and complete full reconciliation to guarantee accuracy
- Understand multiple internal areas of business (Sales, Finance, Territories, etc.) to research, analyze, and resolve potential issues
- Coordinate and complete additional projects as requested, partner with Variable Compensation to administer beginning of year and ongoing new hire quota setting for a global sales force
Requirements
- Demonstrated experience as a System Administrator
- Experience working in Service Now or other ticketing systems.
- Service Now and Anaplan model building experience a plus
- Demonstrated knowledge of a formal system implementation methodology, Agile or similar
- Ability to work in both a team and individual contributor environment
- Unwavering professionalism and executive presence
- Excellent written and verbal communication skills
- Innate problem-solving ability, ability to dig deep, persevere, overcome obstacles to solutions/analysis
- Ability to efficiently gather data, perform quantitative and qualitative data analysis, and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization
- Ability to self-prioritize responsibilities, possibly by end goal, result, and manage to completion
- Takes complete ownership in areas of key responsibilities and has a strong desire to be the subject matter expert of your domain.
Benefits
- An upbeat, positive culture.
- Integrity, objectivity, collaboration, results, and a no-limits mindset are central to our values
- Limitless growth. We work with you to help you meet your goals and advance within the company
- Encouragement to be innovative and challenge status quo
- Exposure to industry leading training and development
- Performance based recognition and rewards
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