Senior Systems Administrator responsible for endpoint operational support and user experience at Pacific Life. Collaborating with teams to enhance security and reliability in client computing environments.
About the role
- Senior Learning System Administrator at Pacific Life overseeing Cornerstone and LinkedIn Learning platforms. Ensuring system governance and effective learning experiences across the enterprise.
Responsibilities
- Administer and maintain our enterprise learning platforms (Cornerstone, LinkedIn Learning), ensuring system stability, data integrity, security, access, and compliance standards
- Establish and lead governance efforts through a Learning System Governance (LSG) framework, including standards, documentation, operating procedures, usage policies, roles, and integration protocols
- Manage course creation, user access, enrollments, learning paths, certifications, and reporting.
- Conduct process reviews to ensure systems remain optimal and effective
- Ensure quarterly updates from Cornerstone are well managed and communicated into the business
- Handle escalated issues with learning platforms from both the Talent Development Team and Global People and Workplace Services
- Monitor and build feedback loops and dashboards to monitor engagement, performance, and system utilization
- Collaborate with content owners, internal communications and delivery teams to curate, and deploy content in the most effective way, ensuring quality assurance processes are initiated across all content.
- Partner with HRIS, IT, and vendors to support system integrations, upgrades, testing, and issue resolution
- Maintain awareness of trends in the LMS space and provide Subject Matter Expert (SME) advice on learning platforms and their integration with the larger People Experience (PX) tech stack
- Manage content lifecycle practices, including tagging, retirement, and refresh schedules
- Provide Talent Development system data as required to identify learning gaps, measure impact, and recommend delivery enhancements
- Partner with PX Analytics to define metrics, build dashboards, and support enterprise reporting requirements.
- Participate in cross-functional efforts to align learning systems with broader PX initiatives
- Support in the set-up of complex programs of learning, ensuring the Talent Development team have a clear solution to drive effective program signups and attendance via our LMS
- Provide training and guidance to internal stakeholders on LMS usage and learning processes
Requirements
- 5 years plus of LMS Administration in a corporate learning environment
- Ability to think strategically about effective ways of implementing enterprise learning via technology
- Strong communication skills with the ability to work with stakeholders to a senior level
- Experience of working in a global matrix team across complex time zones
- Understanding of learning operations, instructional design concepts, and adult learning principles
- Experience with learning data, reporting, and learning analytics.
Benefits
- Your Benefits Start Day 1
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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