Senior Learning System Administrator at Pacific Life overseeing Cornerstone and LinkedIn Learning platforms. Ensuring system governance and effective learning experiences across the enterprise.
Responsibilities
Administer and maintain our enterprise learning platforms (Cornerstone, LinkedIn Learning), ensuring system stability, data integrity, security, access, and compliance standards
Establish and lead governance efforts through a Learning System Governance (LSG) framework, including standards, documentation, operating procedures, usage policies, roles, and integration protocols
Manage course creation, user access, enrollments, learning paths, certifications, and reporting.
Conduct process reviews to ensure systems remain optimal and effective
Ensure quarterly updates from Cornerstone are well managed and communicated into the business
Handle escalated issues with learning platforms from both the Talent Development Team and Global People and Workplace Services
Monitor and build feedback loops and dashboards to monitor engagement, performance, and system utilization
Collaborate with content owners, internal communications and delivery teams to curate, and deploy content in the most effective way, ensuring quality assurance processes are initiated across all content.
Partner with HRIS, IT, and vendors to support system integrations, upgrades, testing, and issue resolution
Maintain awareness of trends in the LMS space and provide Subject Matter Expert (SME) advice on learning platforms and their integration with the larger People Experience (PX) tech stack
Manage content lifecycle practices, including tagging, retirement, and refresh schedules
Provide Talent Development system data as required to identify learning gaps, measure impact, and recommend delivery enhancements
Partner with PX Analytics to define metrics, build dashboards, and support enterprise reporting requirements.
Participate in cross-functional efforts to align learning systems with broader PX initiatives
Support in the set-up of complex programs of learning, ensuring the Talent Development team have a clear solution to drive effective program signups and attendance via our LMS
Provide training and guidance to internal stakeholders on LMS usage and learning processes
Requirements
5 years plus of LMS Administration in a corporate learning environment
Ability to think strategically about effective ways of implementing enterprise learning via technology
Strong communication skills with the ability to work with stakeholders to a senior level
Experience of working in a global matrix team across complex time zones
Understanding of learning operations, instructional design concepts, and adult learning principles
Experience with learning data, reporting, and learning analytics.
Benefits
Your Benefits Start Day 1
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
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