IT System Administrator managing customer support and system administration tasks in a hybrid environment at Mightycare Solutions in Germany.
About the role
- Windchill Infrastructure & System Administrator role supporting national security and critical industries. Involves maintaining cloud/on-premises infrastructure, collaborating with cross-functional teams.
Responsibilities
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Review and confirm infrastructure setup to recommend and implement any optimizations for performance/scalability/cost savings (e.g. switch from monolithic to cluster, establishment of a load balancer and backup/recovery plan).
- Design, develop, and maintain a Windchill & ThingWorx Navigate image to be shared with Windchill Developers to support their daily work.
- Responsible for installing and performing upgrades of Windchill, applying critical patch sets, and fixing security vulnerabilities on a regular basis with all infrastructure and applications supporting Windchill.
- Responsible for performing rehosts to and data refreshes on non-production environments as needed.
- Conduct comprehensive testing, including unit, integration, and system testing ensuring application infrastructure and performance is maintained.
- Work with the larger Windchill production sustainment team to debug and resolve complex application/customization defects and issues that may require performance and infrastructure related investigations and solutions.
- Develop and maintain technical documentation for all environment infrastructure.
- Stay up to date with the latest Windchill developments and AWS industry best practices.
Requirements
- Currently hold or able to obtain a U.S. security clearance.
- Currently hold PTC certifications for Windchill.
- Currently hold relevant AWS certifications.
- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or other Engineering discipline.
- Minimum 5 years of experience working with PTC’s Windchill PLM & ThingWorx Navigate software, specifically performing installations, patching, upgrades, and rehosts.
- Minimum 3 years of experience working with and setting up AWS cloud services to host Windchill.
- Experience managing Ansible playbooks.
- Experience with Windchill, ThingWorx Navigate, and AWS licensure.
- Experience maintaining and optimizing performance of Windchill version 12+ and ThingWorx version 9+.
- Experience diagnosing networking related issues.
- Experience managing Active Directory and AppStream.
- Experience reviewing and applying security STIGs on Windows and Linux.
- Experience collaborating with the PTC Technical Support & R&D organizations.
- Experience collaborating with AWS Technical Support.
- Experience setting up and working with Virtualized Environments hosting Windchill.
- Experience with installation and maintenance of an Oracle db.
- Proficiency in Red Hat Enterprise Linux and Windows Server administration, as well as scripting for Windchill Implementations.
- Knowledge of Windchill System & Business Administration, including security configurations.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Strong documentation skills.
- Ability to work independently and as part of a team.
Benefits
- Paid Time Off
- Paid Company Holidays
- Medical, Dental & Vision Insurance
- Optional HSA and FSA
- Base and Voluntary Life Insurance
- Short Term & Long-Term Disability Insurance
- 401k Matching
- Employee Assistance Program
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