About the role

  • Act as the face of the company with frequent contact with customers (mostly Swedish municipalities)\n• Provide top-quality support for Cambio Viva and other offerings to municipal and regional customers\n• Case management and troubleshooting of customer issues\n• As seniority increases, work with technical issues, testing, and investigations\n• Independently review relevant documentation, analyze updates and proactively acquire product knowledge\n• Collaborate closely with other teams and parts of Cambio to resolve issues and improve services\n• Handle sensitive information (background check required for final candidate)

Requirements

  • Several years of experience working with municipal systems in the social services or care sector OR working with technical support and performing troubleshooting\n• Strong communication skills in Swedish and English, both spoken and written\n• Comfortable working with IT systems and computers\n• Ability to prioritize effectively in stressful situations\n• Self-driven, flexible, and a humble team player able to carry out investigations independently\n• Ability to independently review documentation, analyze updates and proactively acquire necessary knowledge\n• Bonus: Relevant university-level education or equivalent\n• Bonus: Knowledge in The Social Services act (Socialtjänstlagen)\n• Bonus: Experience with Viva\n• Bonus: Experience in system administration\n• Bonus: Experience working in HCL/IBM Notes\n• Bonus: Understanding of ITIL processes, ITSM tools and contact center tools

Benefits

  • Hybrid work model (three days per week in-office)\n• Full-time permanent employment\n• 6 months trial period\n• Opportunities for professional growth\n• Work with leading e-health technology\n• Caring culture built on Trust, Care, and Together\n• Invitation to explore employee benefits on company site

Job title

Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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