Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Perform key data labelling, including employee levelling and job mapping, to ensure alignment with Ravio’s framework.
- Support customers throughout their lifecycle with data changes and queries around Ravio’s dataset.
- Evaluate and classify new or evolving roles by researching emerging job families across industries.
- Collaborate with stakeholders such as Data Scientists, Account Executives and Customers to maintain data accuracy and relevance.
- Monitor and improve existing datasets to uphold high standards of data quality and integrity.
- Identify, document and automate operational processes across the Benchmarking team.
Requirements
- 1–2 years of experience
- Attention to detail
- Ability to identify trends
- Strong analytical skills
- Strong communication skills
- Proficient in Google Sheets or Excel
- Eagerness to learn and open to becoming a compensation data nerd
- Excellent prioritisation and organisational skills
- A collaborative team player who thrives in a fast-paced, high-growth environment and embraces change
- Familiarity with compensation survey tools and the benchmarking landscape (desirable)
Benefits
- Company ownership (everyone gets a meaningful equity stake in Ravio)
- 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)
- Up to 6% pension matching scheme
- £60 a month wellness allowance (Invest in your physical wellbeing, on us)
- £500 per year Learning and Development budget
- Private healthcare cover with AXA
- Personal travel insurance - just in case
- Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)
- 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent
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