Operations leader driving revenue growth and operational improvements in Shield's portfolio companies. Partnering with corporate finance and local leadership for effective management.
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Hybrid Director – Franchise Operations
Posted 13 minutes ago
About the role
- Director of Franchise Operations responsible for driving revenue growth and supporting franchise owners across the UFC GYM system with financial oversight and operational support.
Responsibilities
- Drive business development for new franchise and MSA (Managed Service Agreement) club locations
- Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
- Oversee website strategy for all Franchise and MSA clubs
- Partner with Marketing and Digital teams to optimize club-level website performance
- Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
- Serve as the primary liaison and strategic advisor to Franchise Owners
- Conduct weekly check-ins and lead structured monthly performance reviews
- Analyze KPIs and financial statements to identify growth opportunities
- Support new club development including site approvals, territorial mapping, and SWOT analysis
- Conduct regular in-market visits to ensure operational excellence and brand compliance
- Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency
Requirements
- Bachelor’s degree preferred or 5–7 years equivalent business experience
- 5–7+ years of multi-unit operations or General Manager experience
- Strong financial acumen and KPI analysis skills
- Proven leadership and relationship-building abilities
- Advanced communication skills (written and verbal)
- Strong Microsoft Office skills (Excel proficiency preferred)
- Passion for fitness and alignment with the UFC GYM brand
- Ability to travel extensively
Benefits
- Paid time off
- Training & development
- Wellness resources
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