On - Site Operations Executive driving customer engagement and business growth at Boyle Sports. Ensuring accurate and timely presentation of products across digital platforms.
About the role
- Satellite Operations Technician providing Tier 1 and Tier 2 satellite and network operations support. Maintaining and monitoring satellite communication networks at SES Space & Defense in Tampa, FL.
Responsibilities
- Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
- Remotely troubleshoot VSAT systems via iDirect software
- Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
- Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
- Prepare reports on network utilization, performance and activity as required
- Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
- Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
- Monitor and test satellite network performance and provide satellite network performance statistics and reports
- Assist in network design and capacity planning
- Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
- Manage service restoration activities and track/update trouble ticketing system (Remedy)
- Provide status reports to customers and management personnel
- Provide testing and implementation support of new software releases for deployed network equipment
Requirements
- High School Diploma or GED, Associates degree or higher preferred
- At least 5 years of SATCOM experience or equivalent combination of education/training and experience
- Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
- One year education or directly related experience in network operations center support duties
- Security+ certification within 90 days of hire
- Top Secret (TS) clearance with SCI eligibility determination
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Strong analytic and problem-solving skills
- Desirable Qualifications IP Routing, Linux/Unix, Microsoft Office suite, Trouble ticket tracking, Technical certification (CCNA, CCDA, CCNP or CCDP)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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