Director of Franchise Operations responsible for driving revenue growth and supporting franchise owners across the UFC GYM system with financial oversight and operational support.
About the role
- Operations leader driving revenue growth and operational improvements in Shield's portfolio companies. Partnering with corporate finance and local leadership for effective management.
Responsibilities
- Own the P&L for your Shield Companies. Deliver revenue growth, margin expansion, and EBITDA improvement.
- Partner with corporate finance and ShieldCo leadership on monthly financial tracking, budget and target setting, and ongoing business performance management.
- Develop a deep understanding of what's driving performance in each business: recurring revenue trends, client retention, utilization, and pipeline health.
- Manage forecasts and budgets in partnership with corporate finance. Hold ShieldCos accountable to them.
- Identify and execute on growth levers across ShieldCos: sales enablement, new service lines, cross-sell opportunities, and operational efficiency. Implement revenue playbook from Shield corporate,
- Standardize processes where it creates leverage, improves visibility to key metrics, and smooths adoption of Shield’s AI platform. Protect what's working at the local level.
- Support new ShieldCo onboarding — serve as a central operational point of contact and coordinate across internal teams to ensure a smooth integration.
- Identify and drive Shield-wide initiatives that create leverage across the portfolio.
- Drive adoption and integration of Shield's AI platform across companies.
- Build solutions independently using modern tools (AI, automation, low-code/no-code) — not just coordinate with a technical team.
- Use data and technology as a primary operating lever, not a support function.
- Serve as the primary relationship and operational point of contact for ShieldCo leaders.
- Drive change management in organizations with established cultures and long-tenured teams.
- Set and coach performance standards in partnership with ShieldCo leadership.
- Coordinate centralized resources — technology, growth, finance & accounting, HR — to support ShieldCo needs.
Requirements
- Operator background. You've run P&Ls and managed teams in multi-site or multi-unit environments. You know how these businesses work from the inside.
- Grit and resilience. You thrive in ambiguity, push through when things get hard, and don't wait to be told what to do.
- Financial fluency. You understand how a P&L works and where to find the levers — margin, retention, utilization, pricing.
- Growth track record. You've driven measurable revenue or operational improvement in the businesses you've been responsible for.
- Strong relationships, high standards. You hold people accountable without burning bridges.
- Clear communicator. You can move between a ShieldCo GM and a CFO and adjust accordingly.
- Technologist mindset. Not an engineer, but someone who picks up tools like AI assistants and automation platforms, works closely with a tech team, and uses technology to solve problems firsthand.
Benefits
- target annual bonus
- equity participation
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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