Account management: Build and maintain strong relationships with 3rd party suppliers and contract manufacturers, with weekly check-ins and clear communication
Process management: Lead the ordering process, raise POs, manage production schedules, and ensure timely supplier readiness for product launches
Reporting & KPIs: Produce accurate reports to track stock levels, stock cover (e.g. days on hand), and supplier performance - using insights to drive planning decisions
Commercial: Support cost-of-goods (COGS) and gross margin improvement by identifying efficiencies, negotiating with suppliers, and optimising unit economics. Run RFPs to identify new packaging manufacturing partners.
NPD & Quality: Work closely with NPD to ensure new packaging SKUs are brought to market seamlessly with clear phase in and out/version control. Support with the transition from packaging brief to supply plan (materials, tooling, timelines). Ensure quality requirements are met and work with Quality Manager to escalate and solve any quality issues.
Demand Planning Collaboration: Work closely with Commercial and Demand Planning teams to align supply with forecasts, campaign plans, and retailer needs
Sustainability: Consider the environmental and ethical impact of supply chain decisions in line with our sustainability goals
Inventory Management Partner: Partner with the Fulfilment team to ensure our 3PLs maintain the right stock levels to meet DTC and retail demand
Improve end-to-end supply chain performance and identify opportunities for innovation and cost optimisation
Support S&OP and monthly planning processes to align production, inventory and sales activity
Develop contingency plans and manage risks across suppliers and logistics to maintain continuity and protect service
Monitor inventory health, reduce ageing stock, and ensure FIFO is consistently followed by all fulfilment partners
Requirements
3+ years of Supply Chain experience, ideally in Skincare, Bodycare, Beauty or FMCG
Experience working with 3rd party component/packaging suppliers and contract manufacturers
Strong Excel or Google Sheets skills; experience with Brightpearl is a plus
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