Customer Service Representative providing support for inquiries regarding product selection and services at USABlueBook. Responsible for knowledge of products, responding to requests across various communication channels.
About the role
- Supervisor, Customer Support ensuring employees meet performance expectations at AMN Healthcare. Responsibilities include employee management and addressing customer issues within support teams.
Responsibilities
- Ensures that employees are performing their individual job functions at an acceptable level
- Assists the Manager with employee management such as interviewing, evaluating, training
- Balances workload requirements within the team and addresses urgent, short-term increases in production volume
- Handles customer/employee issues within the department
- Develops and implements standards, procedures, and controls within team processes
Requirements
- High School Diploma/GED plus 2-5 years of work experience
- Experience in a supervisory position in a call center or health care setting
- Experience in a fast-paced, external-facing customer service environment
- Experience in a direct management position
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Career development opportunities
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