Supervisor, Customer Support ensuring employees meet performance expectations at AMN Healthcare. Responsibilities include employee management and addressing customer issues within support teams.
Responsibilities
Ensures that employees are performing their individual job functions at an acceptable level
Assists the Manager with employee management such as interviewing, evaluating, training
Balances workload requirements within the team and addresses urgent, short-term increases in production volume
Handles customer/employee issues within the department
Develops and implements standards, procedures, and controls within team processes
Requirements
High School Diploma/GED plus 2-5 years of work experience
Experience in a supervisory position in a call center or health care setting
Experience in a fast-paced, external-facing customer service environment
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