Internship as an Industrial Performance Engineer in Lons - le - Saunier. Focusing on performance improvement projects within a key global dairy brand.
About the role
- Monitor & Engage: Track customers hitting 30% and 80% credit usage thresholds and proactively reach out with targeted messaging
- Run Structured Meetings: Conduct regular business reviews and health checks, following specific scripts to understand customer needs, expansion opportunities, and potential blockers
- Build Adoption Playbooks: Create systematic approaches to drive feature adoption and usage expansion across accounts
- Scale Success Playbooks: Create repeatable processes for customer engagement—from initial outreach templates to meeting frameworks
- Guide Technical Setup: Lead customers through implementation, helping them build their first workflows and integrate Firecrawl into their stack
- Be the Trusted Advisor: Understand each customer's technical architecture and become their go-to resource for maximizing value
- Create Scalable Resources: Build documentation, videos, templates, and guides that help customers move faster
- Troubleshoot & Unblock: Debug integration issues, API problems, and help customers overcome technical hurdles
- Track Product Adoption: Monitor feature usage patterns and create strategies to increase adoption across accounts
- Process Customer Intelligence: Analyze meeting recordings, log product requests systematically, and assign dollar values to feature requests
- Maintain Health Scores: Build and track customer health metrics using our stack (HubSpot, PostHog, Postgres)
- Present Customer Insights: Share detailed customer profiles in team meetings—usage patterns, growth trajectory, blockers, and expansion opportunities
- Track Revenue Impact: Connect customer feedback directly to revenue opportunities and growth metrics
- Collaborate cross-functionally with Product, Engineering, and Growth teams to drive customer outcomes
Requirements
- Experience: 3+ years
- US Citizenship/Visa required for SF-based role; N/A for Remote
- Legally authorized to work in the United States for SF role
- Comfortable writing and speaking in English
- Hands-On Engineer: ability to build backend systems, integrate with APIs, read docs, write scripts, and debug edge cases
- Implementation experience guiding technical teams through complex onboarding and building workflows
- Experience supporting APIs, SDKs, or other developer tools
- Experience with usage-based pricing models and expansion strategies
- Experience managing technical implementations and onboarding for B2B SaaS
- Experience creating technical documentation, videos, or educational content
- Experience running business reviews and managing customer health scores
- Familiarity with HubSpot, Customer.io, n8n, Postgres, PostHog, and Pylon (preferred)
Benefits
- $140,000-180,000/year (U.S.-based), based on impact, not tenure
- 0.05% - 0.15% equity
- Unlimited PTO — Minimum 3 weeks off encouraged; take the time you need to recharge
- 12 weeks fully paid parental leave for moms and dads
- Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
- Learning & Development - Expense up to $150/year toward anything that helps you grow professionally
- Team offsites
- Sabbatical — 3 paid months off after 4 years
- Full coverage medical, dental, and vision (100% for employees, 50% for spouse/kids) — available to US-based full-time employees
- Employer-paid short-term disability, long-term disability, and life insurance
- Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance
- Doctegrity telehealth
- 401(k) plan
- Pre-tax benefits — Access to FSAs and commuter benefits
- Pet insurance
- SF HQ perks — Snacks, drinks, team lunches, and the occasional burst of chaotic startup energy
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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