Level 1 Telephony Support Engineer providing onsite technical support for customer satisfaction. Involved in technology projects and complex troubleshooting for unified communications.
About the role
- Prompting Engineer creating and optimizing language models for chatbots in a credit recovery firm. Collaborating with product and tech teams to enhance user interactions.
Responsibilities
- Create, test, and optimize prompts for language models, ensuring effective, natural, and contextual interactions in chatbots and voicebots.
- Implement and evolve Agents/Stages, structuring conversational flows and ensuring coherence between stages and intents.
- Disseminate and apply best practices in prompt engineering across the team, contributing to standards, documentation, and technical governance.
- Collaborate with product, design, and technology teams to continuously improve human–AI communication.
- Analyze conversational behaviors and propose improvements based on outcomes, metrics, and A/B testing.
- Tackle complex natural language problems, delivering highly reliable solutions.
Requirements
- Previous experience in prompt engineering, chatbots, voicebots, or language-model-based solutions.
- Experience with natural language processing (NLP/NLU) and logical reasoning applied to building conversational flows.
- Prior work with text and/or voice interfaces, especially in contexts requiring clarity, precision, and personalized communication.
- Experience in agile environments and collaborating with multidisciplinary teams is a plus.
Benefits
- Flexible working hours
- Flat organizational structure
- Casual dress code
- Bike and scooter parking (for on-site visits)
- Cross-brand growth opportunities
- Parental-friendly company: extended parental leave for employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Engineer II responsible for building automation systems at Veregy. Managing services and projects for clients in energy efficiency and sustainable infrastructure.
Early Career Environmental Engineer/Scientist at Landau Associates performing site investigations and remediation tasks. Collaborating to ensure quality results in environmental consulting projects.
Haptics Tuning Engineer at Cirrus Logic supporting boosted haptic amplifier products and algorithms. Collaborating with cross - functional teams for design wins in laptops and mobile products.
Service Desk Engineer providing technical support for US clients from Hyderabad. Involves managing IT incidents, troubleshooting issues, and ensuring high - quality service.
Systems Engineer III ensuring optimal functionality of assigned systems for Western National Insurance Group. Involved in architecting, troubleshooting, and enhancing enterprise virtualization and infrastructure.
Engineer developing conductive polymer technologies for self - regulating heating cables in critical process industries. Collaborating with manufacturing to enhance product performance and reliability.
Project Engineer responsible for planning, organizing, and executing engineering activities for assigned projects. Working with customers to meet their needs in the Milton, ON location.
Graduate Engineer providing engineering support and consultancy services in the energy sector. Collaborating with multidisciplinary teams to execute energy projects across international markets.
Entry - level Environmental Engineer at Arcadis supporting environmental assessment and remediation projects in Hanover, MD. Collaborating with senior engineers and scientists on dynamic workflows.