Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
MA
Hybrid Subject Matter Expert, CSM, ServiceNow
Posted 5 months ago
About the role
- Subject Matter Expert managing and configuring ServiceNow ITSM modules for national and international clients. Collaborating with stakeholders to analyze processes and design scalable solutions.
Responsibilities
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients
- Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions
- Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices
- Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements
- Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle
- Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality
- Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery
Requirements
- Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment
- Deep understanding of ITIL best practices and their practical application within ServiceNow to enhance IT service delivery
- Strong analytical skills to assess and optimize processes and workflows across ITSM domains
- Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications
- Hands-on experience configuring workflows, business rules, and client scripts to extend and tailor ITSM functionality
- Experience in process mapping, gap analysis, and continuous improvement of IT service operations
- Fluent in Portuguese and English (both verbal and written); additional languages are a plus
- Structured, organized, and detail-oriented in your approach to work
Benefits
- Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy
- We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs)
- We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback
- Attractive compensation package and benefits such as Health and Life insurance
- Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.
ServiceNow Application Development Technical Lead for Wealth Management, overseeing solutions and integrations for a major financial firm. Collaborating with architects and guiding development standards in a hybrid role.
ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
Product Owner at NTT DATA providing direction for AI - driven HR Service Delivery solutions. Collaborating across teams to manage product backlogs and leads release planning for new functionalities.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
ServiceNow Engagement Manager leading client implementations and driving delivery at Advizex. Requires customer engagement and significant ITSM/ITOM experience with adaptability to business needs.