ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Engagement Manager leading client implementations and driving delivery at Advizex. Requires customer engagement and significant ITSM/ITOM experience with adaptability to business needs.
Responsibilities
- Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
- Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
- Recommends and delivers solutions that meet customer needs
- Prepares and executes workshops
- Promotes process standardization and efficiencies
- Determines and documents detailed requirements
- Designs process solutions
- Provides advisory and Implementation services and solutions
- Configuration of the platform and applications
- Solution appropriately following ServiceNow Best Practices
- Trains, enables, and/or educates the client on the solution
- Provides post go-live support
- Uses knowledge of technology to assess and support customers on the value of the ServiceNow platform
Requirements
- 3–5 years of hands-on experience with the ServiceNow platform
- Experience leading or guiding ServiceNow implementations using Agile methodologies
- Strong experience with ITSM and ITOM
- Experience delivering ServiceNow integrations with external systems
- Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
- Proven ability to manage stakeholders and drive accountability through project completion
- Experience working within an Agile delivery model, including requirements gathering, development, and testing
- Engagement management experience, including planning, reporting, delivery, and project closure
- Strong consultative approach with the ability to communicate business process improvements clearly and effectively
- Solid business analysis skills, including translating business needs into technical solutions
- Working knowledge of ITIL / ITSM / SACM concepts and best practices
- Ability to work effectively with both technical and non-technical stakeholders
Benefits
- Company-subsidized medical benefits
- Dental and vision coverage offered
- 17 PTO days
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered
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