Hybrid Servicenow Discovery, CMDB Developer

at Sun Life

• Job title: Servicenow Discovery, CMDB Developer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$90,000 - CA$140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, DNS, Docker, Firewalls, Kubernetes, Linux, ServiceNow
• Location requirements: Hybrid, Toronto, Canada

About the role

• ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.

Responsibilities

• Design, develop, and implement solutions within ServiceNow for Discovery and CMDB modules
• Configure and troubleshoot ServiceNow Discovery, including MID Server setup, credentials management, probes, sensors, and schedules
• Develop and maintain integrations between ServiceNow and other systems (REST APIs, SFTP, Graph Connectors, import sets, transform maps)
• Create and optimize workflows, business rules, and scripts to automate asset and discovery processes
• Implement and maintain the CMDB to ensure accurate, up-to-date IT asset and configuration information
• Develop custom reports and dashboards to provide asset visibility and management insights
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Conduct thorough testing of developed solutions, including Automated Test Framework (ATF) scripts
• Provide technical analysis and recommendations to improve Asset, Discovery, and CMDB processes
• Troubleshoot production and test issues; perform root cause analysis and resolution efforts
• Assure quality, security, and compliance requirements are met for supported areas
• Adapt to change quickly and adjust work accordingly in a positive manner
• Document development work, system designs, and operational procedures

Requirements

• Bachelor’s degree in computer science or equivalent industry experience
• 5–8 years of ServiceNow experience, with at least 3 years hands-on in Discovery and CMDB
• Strong understanding of ServiceNow Discovery administration (probes, sensors, MID Server, credentials, schedules)
• Experience with CMDB fundamentals (CSDM, CI classes, relationships, deduplication, data quality)
• Knowledge of Identification and Reconciliation Engine (IRE) and Discovery Patterns
• Infrastructure knowledge: networking fundamentals (IP, DNS, ports, firewalls, SNMP, WMI, SSH), Windows/Linux server basics, virtualization, cloud platforms (AWS), containers (Docker/Kubernetes)
• Experience designing and supporting enterprise integrations with ServiceNow
• Excellent problem-solving skills and ability to analyze complex situations
• Strong analytical and technical skills
• Excellent communication and collaboration abilities
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to high-quality deliverables
• Adaptability and willingness to learn new technologies and processes

Benefits

• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• Flexible work arrangements