Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Manage initiatives with measurable business impact, ensuring benefits are realized
- Use data to identify trends, measure performance, and propose improvements
- Facilitate decision-making, manage milestones, and keep stakeholders aligned
- Build compelling presentations and stories for senior leadership
- Help keep priorities on track from monthly business reviews to annual strategy sessions
Requirements
- 5+ years in strategy roles (consulting, investment banking, or similar)
- Financial services experience is an asset
- Strong quantitative and financial analysis skills
- Ability to identify trends and solve problems logically
- Skilled at influencing senior leaders and gaining buy-in
- Comfortable making recommendations and driving decisions
- Advanced PowerPoint and storytelling skills
- Strong project management and organizational skills
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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