DA
DanfossAccount Manager
Sales Engineer developing Danfoss Cooling business in HVAC - R industry through wholesalers, OEMs, and contractors. Responsible for business growth strategies and customer relationship management.
About the role
- Own the end-to-end relationship for a portfolio of key accounts, acting as a trusted advisor to ensure their success and health
- Proactively identify opportunities to expand the use of Tulip's platform within existing accounts and support commercial expansion in collaboration with Sales
- Strategically guide customers to leverage Tulip for operational improvements by recommending use cases and tracking and communicating measurable ROI
- Coordinate across internal teams (Product, Engineering, Sales, Professional Services, Support) to address customer needs and influence the product roadmap
- Help build and improve internal processes and content to scale and mature the Customer Success function
- Collaborate with Tulip's partners and cross-functional teams to support accounts and deliver client outcomes
Requirements
- 4+ years in a customer-facing role such as Account Management, Customer Success (SaaS preferred), or Management Consulting
- Direct experience within discrete manufacturing (Industrial Machinery, Automotive, Aerospace and Defense, or similar) required
- BA/BS required (MBA/Masters preferred)
- Exceptional presentation and interpersonal skills; experience creating and leading executive presentations for enterprise corporations
- Proven experience coordinating and leading action among cross-functional teams (Sales, Product, Engineering)
- Direct experience implementing change in manufacturing or deploying technology systems in operational environments
- Customer-obsessed with a strong bias for action and client impact
- Ability to travel up to 20%
- Business fluency in German or French is required
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package including commuter benefits, learning and development benefits, team events, catered lunches 3 days a week
- Flexible work schedule and unlimited vacation policy
- Learning and Development Benefit
- Virtual company events and happy hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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