Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
About the role
- Strategic Account Manager responsible for driving growth across a portfolio of high-value clients. Building relationships and delivering tailored data-driven solutions.
Responsibilities
- Serve as the primary point of contact for up to 6 strategic accounts, ensuring deep understanding of client business drivers and industry context.
- Develop and execute annual account plans aligned with revenue, retention, and expansion goals.
- Drive upsell/cross-sell opportunities, reduce churn, and ensure high customer satisfaction and engagement.
- Responsible for significantly exceeding financial and wider business objectives within the Enterprise portfolio.
- Partnering with various internal teams to tailor solutions and ensure seamless service delivery.
- Maintain accurate pipeline visibility, revenue forecasting, and activity tracking in CRM systems (e.g., Salesforce).
Requirements
- 5+ years of Enterprise sales experience.
- Experience in the Chemicals and Energy markets is a differentiation.
- Proven track record at managing, retaining and growing revenue and accountable/responsible for sales results.
- Curious about everything, willing to ask questions and challenge the status quo to provide better customer outcomes.
- Passionate about providing world-class customer experience.
- Excellent communicator, both verbally and written.
- Excellent presentation, organizational, and forecasting skills.
- Great negotiation skills – able to conduct calls and demonstrations effectively.
- A high level of energy, self-motivation, competitiveness, and a desire to positively impact on the business.
- Ability to work in a team environment and collaborate with other departments.
- Flexible and adaptable to meet the needs of the changing market, our customers, and the business decision makers in the fast-changing environment we currently live in.
- Comfortable with up to 50% travel requirements.
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits.
- 401(k) with match and an Employee Share Purchase Plan.
- A Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- In addition to the annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
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