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Hybrid Strategic Account Director

at OfficeRnD
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Posted last week

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About the role

  • Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
  • Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
  • Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
  • Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
  • Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
  • Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
  • Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
  • Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution.
  • Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
  • Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.

Requirements

  • Previous experience owning revenue growth for an assigned portfolio.
  • Proven customer-focused mindset.
  • Highly detail-oriented and strong organizational skills.
  • Curious and demonstrates thought-leadership.
  • Strong communication skills - written, verbal, presentation.
  • Intuitive bias for action.
  • Adaptable to changing environments and processes.
  • Executive presence, ability to lead discussions with C-Level contacts internally and externally.
  • 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company.
  • Fluent in the English language.

Benefits

  • 401k with 4% matching.
  • Health, dental and vision insurance.
  • 25 days paid time off.
  • 1 additional day off for your birthday.
  • 3 days off for volunteering.
  • Paid sick leave.

Job title

Strategic Account Director

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridAtlantaUnited States

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