Licensed Inbound Sales Consultant responding to inbound calls for Farmers insurance products. Aiming to provide exceptional customer service while generating sales from inbound and outbound calls.
About the role
- Strategic Account Director ensuring customer success through relationship management for OfficeRnD's SaaS platform. Focused on driving product adoption and increasing retention for strategic accounts.
Responsibilities
- Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
- Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
- Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
- Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
- Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
- Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
- Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
- Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution.
- Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
- Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.
Requirements
- Previous experience owning revenue growth for an assigned portfolio.
- Proven customer-focused mindset.
- Highly detail-oriented and strong organizational skills.
- Curious and demonstrates thought-leadership.
- Strong communication skills - written, verbal, presentation.
- Intuitive bias for action.
- Adaptable to changing environments and processes.
- Executive presence, ability to lead discussions with C-Level contacts internally and externally.
- 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company.
- Fluent in the English language.
Benefits
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Licensed Inbound Sales Consultant role at Farmers, focusing on selling insurance products and providing customer service in a hybrid work setup.
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