Account Executive engaging with decision - makers in public sector and healthcare, primarily in western Canada. Expanding client accounts and selling AI services tailored for the healthcare sector.
About the role
- Strategic Account Director ensuring customer success through relationship management for OfficeRnD's SaaS platform. Focused on driving product adoption and increasing retention for strategic accounts.
Responsibilities
- Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
- Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
- Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
- Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
- Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
- Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
- Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
- Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution.
- Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
- Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.
Requirements
- Previous experience owning revenue growth for an assigned portfolio.
- Proven customer-focused mindset.
- Highly detail-oriented and strong organizational skills.
- Curious and demonstrates thought-leadership.
- Strong communication skills - written, verbal, presentation.
- Intuitive bias for action.
- Adaptable to changing environments and processes.
- Executive presence, ability to lead discussions with C-Level contacts internally and externally.
- 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company.
- Fluent in the English language.
Benefits
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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