Quality Initiatives Specialist at MercyCare Insurance responsible for leading quality improvement initiatives for health plan members. Analyzing clinical quality measures to ensure compliance and enhance patient care.
About the role
- Specialty Claims Adjuster responsible for managing Lifestyle claims including RVs and watercraft. Delivering exceptional service and supporting customers during challenging moments while ensuring compliance with company standards.
Responsibilities
- Review and analyze policies, appraisals, and technical reports to assess claim value and negotiate fair settlements.
- Effectively manage an active caseload of claims, ensuring timely and accurate resolution in line with Aviva’s standards, with customer service at the forefront.
- Create outstanding experiences for our customers, turning stressful situations into positive moments.
- Operate within your authority, using your judgment to resolve claims efficiently.
- Maintain detailed, accurate file records and adhere to all Aviva Specialty Claims protocols.
- Work closely with various teams to produce good claims outcomes, participate in projects, come with a growth mindset, and share feedback to help us continuously improve.
Requirements
- Minimum 1-2+ years of previous claims adjusting experience.
- Genuine interest in Lifestyle claims—whether it’s RV’s, travel trailers, or watercraft, we are looking for someone who is passionate about our products and getting our customers back to using them.
- Progress toward or completion of the Insurance Institute Program (CIP/FCIP).
- A post-secondary diploma or degree.
- Provincial Licenses for the Atlantic provinces.
- Prior Property, or Specialty claims (trailers, RVs, watercraft) experience.
- Experience with and demonstrated ability to effectively handle complex and high value.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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