Technical Solutions Specialist II creating reports and supporting business reviews at Ingram Micro. Assisting partners and leading technology/vendor programs while achieving department metrics.
About the role
- Solutions Engineer at Fonoa collaborating with global enterprises to solve complex customer challenges and implement high-value API solutions.
Responsibilities
- Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
- Create and deliver product and technical presentations to new and existing customers.
- Qualify sales opportunities through technical discovery based on needs and problems with customers.
- Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
- Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
- Own technical scoping, gap analysis and technical implementation plans.
- Identify opportunities for process improvements and innovation within the organisation.
- You are comfortable supporting customers on technical issues where necessary.
- You are extremely organised and apply a methodical approach to delivering.
Requirements
- You are fully proficient in English. Written and spoken, we are from around the world, but we work in English.
- You have a strong sense of ownership and care deeply about customer experience.
- You have a technical mindset and a desire to grow technically.
- You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
- You always champion the customer and balance product requests against the company vision.
- You want to make a severe impact and are excited about working in a high-growth startup.
Benefits
- As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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