Hybrid Social Content and Community Manager

Posted last month

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About the role

  • Play the crucial role of Partner Community Manager to strengthen the connection between Xero and its accountant and bookkeeping (ABs) partners
  • foster a vibrant and engaged community that reflects their interests, challenges, and ideas
  • actively champion Xero’s partners and customers, ensuring their voices are heard
  • ensure that the issues affecting their profession are well represented within Xero and its content strategy across external/community channels
  • Partner with the Global Social Content team as the region’s Social Content representative for content capture (photo/video)
  • manage the Xero Partner Community Facebook group for your region
  • develop, create and curate engaging content that ladders up to our broader social media strategy
  • ensure the delivery of successful social media campaigns while supporting business critical KPIs
  • guide the continuous exchange of information with the community about all that is going on at Xero
  • advocate for the community with internal groups

Requirements

  • Management of a brand’s online community of users, customers, or followers (whether external brand/closed communities)
  • Experience with content planning, development and execution (copy, basic Canva creative, video/photo capture)
  • Experience shooting/producing for social-first video (CapCut/Premiere Pro editing or post-production skills desirable)
  • Management of an advisory council or similar, desirable but not essential
  • Technical background, preferably in the cloud or Saas space
  • Competency in social media tools such as Meta Business Suite, Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting) strongly preferred
  • Bachelor's degree or equivalent

Benefits

  • very generous paid leave to use however you’d like (plus statutory holidays!)
  • dedicated paid leave to care for your physical and mental wellbeing
  • Employee Assistance Program to access mental health care for you and your family
  • employee resource groups
  • wellbeing programming and allowances
  • medical, dental, vision, and disability insurance
  • fertility and family forming financial support
  • 401k contribution matching
  • 26 weeks of paid parental leave for primary caregivers
  • Employee Share Plan
  • beautiful offices with snacks and break areas
  • flexible working
  • career development

Job title

Social Content and Community Manager

Job type

Experience level

Mid levelSenior

Salary

$85,700 - $117,800 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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