Knowledge Content Author managing knowledge requirements and documentation for Ayvens' Knowledge Management System. Collaborating with stakeholders to maintain and implement knowledge standards and best practices.
About the role
- Partner Community Manager at Xero enhancing connections with accountant and bookkeeping partners, fostering community engagement and representing their interests within the company.
Responsibilities
- Play the crucial role of Partner Community Manager to strengthen the connection between Xero and its accountant and bookkeeping (ABs) partners
- foster a vibrant and engaged community that reflects their interests, challenges, and ideas
- actively champion Xero’s partners and customers, ensuring their voices are heard
- ensure that the issues affecting their profession are well represented within Xero and its content strategy across external/community channels
- Partner with the Global Social Content team as the region’s Social Content representative for content capture (photo/video)
- manage the Xero Partner Community Facebook group for your region
- develop, create and curate engaging content that ladders up to our broader social media strategy
- ensure the delivery of successful social media campaigns while supporting business critical KPIs
- guide the continuous exchange of information with the community about all that is going on at Xero
- advocate for the community with internal groups
Requirements
- Management of a brand’s online community of users, customers, or followers (whether external brand/closed communities)
- Experience with content planning, development and execution (copy, basic Canva creative, video/photo capture)
- Experience shooting/producing for social-first video (CapCut/Premiere Pro editing or post-production skills desirable)
- Management of an advisory council or similar, desirable but not essential
- Technical background, preferably in the cloud or Saas space
- Competency in social media tools such as Meta Business Suite, Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting) strongly preferred
- Bachelor's degree or equivalent
Benefits
- very generous paid leave to use however you’d like (plus statutory holidays!)
- dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- employee resource groups
- wellbeing programming and allowances
- medical, dental, vision, and disability insurance
- fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- beautiful offices with snacks and break areas
- flexible working
- career development
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