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Bureau Veritas GroupLaboratory Analyst
Laboratory Analyst conducting tests and quality control for Bureau Veritas' standards. Responsible for preparing samples and maintaining compliance with international protocols and safety regulations.
About the role
- Identify, research, and resolve technical problems.
- Answer and handle calls in Service Desk Queue.
- Monitor and manage phone, email queue, voicemail and other means of customer entry to the Service Desk.
- Document, track, and monitor the problem to ensure a timely resolution.
- Provide daily Tier 1 support to end users on a variety of issues.
- Cover off hours support (weekends, evenings, overnights and Holidays) and ensure phone coverage at all times.
- Work directly with Wilmington, Delaware counterparts in coordinating after hours desk side support.
- Share responsibility to monitor various computer systems in the data center.
- Analyze production jobs, backup processes, system monitors and server availability.
- Follow critical incident procedures for system outages including sending outage notifications.
- Maintain user and departmental confidentiality at all times.
Requirements
- High School Diploma is required, as well as at least 1 year of specialized training.
- Minimum of three (3) years of job-related experience required.
- ITIL Foundation/HDI Certifications desired but not required.
- Excellent customer support/service skills
- Clear, analytical thinking and problem solving
- Excellent communication skills with ability to present technical concepts in common language
- Ability to handle problems in a calm and responsive manner (Conflict management skills)
- Adaptability to changing environments, processes, technologies
- Time Management
Benefits
- Schedule Flexibility is a must.
- Provides IT presence at the Hospital, which may require being onsite during the duration of an event such as a winter storm or other natural disaster.
- Pursues and completes ongoing, self-selected, or Enterprise directed education and /or professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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