Solutionsmanager for Smart Grid Systems at Omexom, involved in digitalizing analog systems and developing customer - specific solutions. Collaborating with various teams to enhance energy distribution.
About the role
- Service Delivery Manager responsible for reliable service delivery at Zelis, which modernizes healthcare financial processes. Leading cross-functional teams to optimize incident management and technical initiatives.
Responsibilities
- Oversee Incident and Problem Management processes to ensure rapid resolution of issues affecting payments processing and SLAs, KPIs, and compliance requirements are consistently met
- Partner with engineering leaders to integrate Lean-Agile Service Management practices (e.g. Kanban, Scrum) into support workflows to improve responsiveness and adaptability
- Drive root cause analysis and corrective actions for service disruption
- Deliver complex technical projects and initiatives to enable platform modernization, scalability, and security
- Empower Production Support and IT Operations team to enhance service delivery and service improvement cadences through coaching and facilitation
- Manage all Prod Support/IT Operations KPIs, SLAs, SLOs, and other performance metrics
- Build reporting structures that highlight performance trends across systems, support functions, and client-facing operations
- Create and maintain dashboards and reports that communicate progress to internal leadership and executive stakeholders
- Ensure timely intake, categorization, tracking, resolution, and post-mortem analysis of issues impacting internal operations or deliverables
- Coordinate with UAT, SRE, and Automation teams to drive prioritized backlog execution
- Lead status updates, risk mitigation planning, and project delivery timelines for internally sponsored projects
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field (or equivalent experience)
- 8+ years of IT Operations, Program Management, or Technical Delivery experience
- 3+ years managing or coaching Agile Service Delivery Teams within an IT or production support organization
- Strong experience with incident/problem/change management processes (ITIL or similar)
- Demonstrated expertise in leading complex, cross-functional technical initiatives using lean and agile methodologies
- Proficiency in Jira, Confluence, and visualization tools (Power BI, Tableau, or Splunk)
- Proficiency in risk management within agile projects, ensuring adaptive planning and timely delivery
- Analytical mindset with the ability to leverage data to optimize service operations and improve delivery outcomes
- Healthcare industry / health tech experience
- ITIL, Kanban, CSM, or PMP certifications are a plus
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Join the legal team at Fraunhofer, supporting various legal processes and contract management. Contribute to research and development projects in wind energy and hydrogen.
Delivery Manager orchestrating service delivery in Belo Horizonte, coordinating multiple teams and stakeholders. Managing risks, priorities, and ensuring alignment with business objectives.
Supplier Quality Manager responsible for supplier quality and performance in mechanical processing at RENK in Germany. Collaborating with cross - functional teams to ensure adherence to quality standards.
Quality Manager at SVA managing assurance practices and audit quality for compliance with standards. Supporting the director and leading initiatives for technical excellence in auditing.
Site Manager overseeing CDMO relationships for Roche's pharmaceutical products. Leading governance teams and ensuring compliance while managing operations across the product lifecycle.
Reward Manager responsible for executive compensation governance and reporting. Supporting shareholder engagement and ensuring compliance with remuneration policies.
Manager of Network Services Support at Emory University overseeing voice and data services installations. Coordinating technical operations and supervising staff to enhance IT service delivery.
Manager, Talent Advisory overseeing HR operations for Dentons in Calgary. Key responsibilities include employee relations, policy implementation, and talent planning.
Store Manager at ONLY in Gmunden, Austria overseeing shop operations and team training. Focused on merchandising and sales while ensuring a positive team environment.