Assistant Store Manager at DECJUBA creating a personalized customer experience. Supporting leadership and ensuring the team delivers exceptional service at the Mount Lawley store.
About the role
- Manager overseeing personalization strategy and execution at Sally Beauty Holdings. Planning and delivering personalization roadmap across multi-channel ecosystem with collaboration from various teams.
Responsibilities
- Prioritize and maintain a personalization roadmap to be executed by the Personalization development team
- Collaborate with digital business teams to build requirements for new customer experiences across a multi-channel ecosystem
- Create user stories clearly articulate program features, personalization campaigns, and business support functions
- Generate customer insights from data to guide strategic direction of personalized experiences
- Identify opportunities for personalization to improve customer experiences across channel
- Manage dependencies with related stakeholder teams and plan into quarterly execution
- Communicate domain milestones and campaign status with leadership
- Work cross functionally with many other departments to coordinate and execute operational needs and/or to setup a new or optimize an existing personalization experience
- Supports two business units under the direction of the Personalization Strategy Lead
- Work closely with both the Sr. Experimentation Manager as well as the analytics leads to ensure experiences are coordinated, optimized, and measurable across channels
Requirements
- Bachelor’s degree in Business, Technology, or a related field
- 5-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies
- 3-5 years of experience in product management, business analysis, or project management
- Strong understanding of digital marketing channels, tools, and best practices
- Data driven; must understand how to make decisions using performance metrics
- Experience with backlog management preferably in Jira
- Ability to manage multiple priorities and thrive in a fast-paced environment
- Ability to create reports to share with leadership that succinctly inform on progress
- Experience with data driven test and learn methodology and practice preferred
- Experience with personalization platforms and technologies; Experience with Salesforce MCP preferred
Benefits
- medical
- dental
- vision
- life Insurance
- paid vacation and sick days
- paid holidays
- tuition reimbursement
- 401(k) with company match
- in house salon with complementary services
- varied selection of food options at our corporate campus
- merchandise discount
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assistant Store Manager leading the largest DECJUBA store in Lambton Quay, NZ. Delivering exceptional shopping experiences and leading the DREAMTEAM to redefine retail excellence.
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