PF
Vaccines Area Business Manager reporting to Regional Business Director. Leading a team of representatives and driving sales performance in the Northeast area.
About the role
- Work at the account level providing visibility, service reviews and reporting through all phases of the implementation lifecycle
- Work hand-in-hand with senior stakeholders to improve service and delivery
- Ensure customers’ applications are well designed and scale to business needs
- Develop a quality service strategy per customer and capture/report key metrics
- Identify upsell opportunities and become the client’s trusted advisor
- Own, manage and communicate the operational relationship with assigned clients
- Transition from Services sales to project delivery through handover
- Maintain a focus on details and operational rigor
- Manage many parallel projects and contribute to sales cycles
- Manage key client projects by communicating status, issues, risks, goals and objectives to project teams, management and stakeholders
- Lead internal and client meetings with thorough documentation and rigorous follow-up
- Manage client and project documentation, communications, meetings and required follow-ups
- Track metrics around infrastructure performance and service requests
- Continually seek to improve service delivery
- Prepare and present service reports to clients
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
- Determine areas for process improvements within both the client and Snowflake and work with key stakeholders to implement and document
Requirements
- 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
- Strong planning and organizational skills, ability to execute and oversee the delivery of multiple projects while maintaining high standards.
- Excellent communication and client-facing skills.
- A strategic mindset with a focus on operational rigor and execution.
- Expertise in monitoring and improving service delivery processes and performance metrics.
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
- Application may require confirmation of authorization to work in the country to which you are applying (sponsorship question on form).
Benefits
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PF
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