Clinic Manager overseeing daily operations and patient care at Medcor's occupational health clinic. Collaborating with key stakeholders to ensure effective clinic workflows and logistics.
About the role
- Responsibilities
- Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.
- Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support.
- Implement and oversee service delivery processes, fostering a culture of continuous improvement.
- Analyze service performance metrics, identifying trends and areas for enhancement.
- Lead a team of service delivery professionals, providing support and mentoring as needed.
- Address and resolve escalated customer issues swiftly and effectively.
- Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs.
- Stay informed about industry trends and best practices related to service delivery management.
Requirements
- 12+ years of experience in service delivery management or a related field.
- Fluency in German at C1 level, with excellent verbal and written communication skills.
- Demonstrated experience in meeting SLAs and delivering IT services successfully.
- Strong familiarity with the ITIL framework and service management best practices.
- Exceptional leadership, organizational, and interpersonal skills.
- Proficiency in problem-solving and conflict resolution.
- A customer-centric approach to service delivery.
- Experience in the IT consulting sector is highly desirable.
- Relevant certifications such as ITIL Foundation or ITIL Practitioner are advantageous.
Benefits
- **What we offer**
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Clinic Manager overseeing operations in a worksite health & wellness clinic for Medcor. Responsible for patient care and collaborative health service functions in a team environment.
CA
Children's Healthcare of AtlantaManager, Laboratory Services
Manager overseeing operational aspects of laboratory services at Children’s Healthcare of Atlanta. Ensuring quality service, promoting lean work culture, and collaborating with leadership team.
EC
Eating Recovery CenterNutrition Manager
Nutrition Manager overseeing dietary services and meal planning for ERC Pathlight locations. Leading a team of dietitians in a supportive healthcare environment treating eating disorders.
C(
Communication Technology Services (CTS)DAS Field Manager
DAS Field Manager overseeing installation projects for Distributed Antenna Systems. Ensuring quality, safety, and project management in customer locations across Phoenix and surrounding areas.
H5
Hôtel de Paris Saint-Tropez 5*Spa Manager
Spa Manager responsible for managing a luxury hotel's SPA operations in Saint - Tropez. Tasks include budget management, team oversight, and client services.
SS
SmartStop Self StorageAssistant Store Manager
Assistant Store Manager handling leasing and operations at SmartStop Self Storage in Woodlands, TX. Ensuring customer satisfaction and managing on - site projects during business hours.
CE
Care New EnglandRegistered Nurse, Care Manager
RN Care Manager performing utilization management and discharge planning for acute care patients at Kent Hospital. Collaborating with healthcare teams to facilitate timely patient transitions and discharges.
CE
Care New EnglandRN Case Manager – Per Diem
RN Care Manager utilizing nursing skills for patient care coordination. Interacting with healthcare teams to ensure quality care and patient outcomes at Women & Infants Hospital.
EC
Elara CapitalRN Clinical Team Manager – Hospice
Clinical Team Manager overseeing patient care services in home health at Elara Caring. Ensuring quality patient care and team development while collaborating with healthcare professionals.