Projektmanager/in Gastronomie managing gastronomy projects such as markets and gala dinners. Responsibilities include preparation, execution, supplier management, personnel planning, and budget oversight.
About the role
- Overseeing IT service delivery for clients as a bilingual Service Delivery Manager. Ensuring compliance with SLAs and maintaining high levels of customer satisfaction.
Responsibilities
- Responsibilities
- Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.
- Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support.
- Implement and oversee service delivery processes, fostering a culture of continuous improvement.
- Analyze service performance metrics, identifying trends and areas for enhancement.
- Lead a team of service delivery professionals, providing support and mentoring as needed.
- Address and resolve escalated customer issues swiftly and effectively.
- Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs.
- Stay informed about industry trends and best practices related to service delivery management.
Requirements
- 12+ years of experience in service delivery management or a related field.
- Fluency in German at C1 level, with excellent verbal and written communication skills.
- Demonstrated experience in meeting SLAs and delivering IT services successfully.
- Strong familiarity with the ITIL framework and service management best practices.
- Exceptional leadership, organizational, and interpersonal skills.
- Proficiency in problem-solving and conflict resolution.
- A customer-centric approach to service delivery.
- Experience in the IT consulting sector is highly desirable.
- Relevant certifications such as ITIL Foundation or ITIL Practitioner are advantageous.
Benefits
- **What we offer**
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Integrationsmanager supporting foreign employees in adapting to Germany in a healthcare setting. Providing assistance with housing, bureaucracy, mobility, technology, and personal support.
Feelgood Manager role supporting international employees at Agaplesion Johannes Guyot Haus in Fürth. Providing orientation and assistance to help new employees adapt.
Site Manager working on SHDF retrofit programme within the social housing background. Responsible for high standard Site Management activities and ensuring compliance with safety and quality standards.
Oversee operations and delivery of personalised care services in Cambridge, ensuring compliance with regulatory standards and effective team management.
Area Manager overseeing janitorial services, managing vendor relationships and ensuring quality control across service regions. Requires traveling throughout Florida, Georgia, and Alabama.
Lead medical assistant coordinating daily operations and optimizing patient care in surgical outpatient clinic. Responsibilities include patient flow management, resource planning, and training staff.
General Manager managing hotel operations efficiently and profitably for Tharaldson properties. Ensuring compliance and training, along with overseeing staff and budget planning.
Assistant General Manager overseeing hotel operations and staff performance. Leading training and best practices to ensure guest satisfaction in a hospitality setting.
Public Benefits Case Manager at Nationalities Service Center assisting immigrant households with public benefits in Philadelphia. Training clients to maintain ongoing access to benefits and coordinating referrals to other programs.