Manager II Process Excellence at Elevance Health overseeing operations and strategic departmental goals in healthcare. Responsible for quality management and project deliverables within the department.
Responsibilities
Oversees department to meet or exceed departmental goals and staying within budget
Develops performance-based metrics to facilitate measurement of staff productivity
Develops and document process flows and policies for the department
Ensures processes are in line with contracts and the strategic vision of the organization
Determines root causes of contractual deficiencies
Performs quality assurance functions to ensure monitoring controls are in place and valid
Initiates action plans to resolve issues
Serves as primary department liaison for activities in state, federal and organizational audits
Reviews and responds to contract proposals
Performs project management functions in achieving the timely completion of deliverables
Requirements
Requires BS/BA in Information Systems, Health Care Management, Business
a minimum of 7 years of healthcare experience in a healthcare insurance company
a minimum of 3 years of leadership/management experience
Six Sigma and program management experience preferred
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