Hybrid Service Delivery Consultant – Global Human Resources

Posted 3 months ago

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About the role

  • Service Delivery Consultant supporting Global Human Resources products and programs at Bank of America. Responsibilities include operational execution, quality assurance, and stakeholder engagement.

Responsibilities

  • Support the delivery and execution of Global Human Resources products and programs
  • Operational process execution, quality assurance, and ensuring proper controls
  • Understand the programs/products and operational requirements
  • Engage in adoption, satisfaction, and delivery of process/tool enhancements
  • Support initiatives and routines by identifying solutions that meet business needs

Requirements

  • 3+ years of Human Resources or Risk Management/Governance experience
  • Proven experience managing multiple competing priorities simultaneously
  • Highly organized and detail oriented
  • Ability to synthesize information into a compelling story
  • Process management experience developing and successfully implementing new processes
  • Outstanding communication and presentation skills
  • Proficient SharePoint user skills
  • Proficient in all Microsoft Office; intermediate skills in Excel
  • Previous experience with Agile methodology and change execution
  • In-depth knowledge of HR products and services

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunity

Job title

Service Delivery Consultant – Global Human Resources

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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