VP of Client Management at Jellyfish leading client relationships and strategies. Driving agency solutions and partnership growth with a focus on innovation and performance excellence.
About the role
- SVP managing application support for BNY, a global financial services leader. Leading complex application troubleshooting and incident management for critical systems.
Responsibilities
- Maintains and supports moderately complex applications and their operating environments
- Performs complex troubleshooting as a subject matter expert in one or more applications
- Works to ensure appropriate monitoring and alerting setup
- Leads root cause analysis and problem management for complex problems
- Collaborates with business and application development stakeholders
- Lead production readiness reviews for new releases
- Monitors changes to applications and their operating environment
- Analyze any complex issues
- Recommends technical solutions on application problems
- Leads major incident management calls for resolution of high priority incidents
- Reviews and develop updates of contingency documentation and processes
- Performs periodic tests of disaster recovery processes
- Reviews and analyzes product migrations through all systems environments
Requirements
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required
- advanced degree is beneficial
- 10-12 years of diverse experience in multiple areas of information technology required
- experience in the securities or financial services industry is a plus
Benefits
- highly competitive compensation
- benefits and wellbeing programs
- access to flexible global resources
- focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
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