About the role

AVP of Group Benefits Claims providing operational leadership for Short Term Disability & Leave. Developing strategies to enhance customer experience and drive operational success.

Responsibilities

Develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience.
Anticipate & provide strategies/solutions to complex problems or trends.
Maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
Develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements.
Direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
Identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
Develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
Approve & make complex management-related financial decisions consistent with company guidelines.
Direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
Ensure claims processing is consistent with applicable policies, procedures & department guidelines.
Collaborate with internal &/or external stakeholders to ensure effective delivery service.
Develop, manage & oversee the budget for your organization.

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience.
Demonstrate strong transformational leadership skills including critical ability to develop and execute operational change impacting people, process, and technology.
Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
Confident, comfortable communicator with strong written and verbal communication skills.

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training