VP, Head of Property overseeing P&L and market strategy for Property insurance in Belgium & Netherlands. Leading underwriting excellence and team development within Sompo's framework.
About the role
- AVP of Group Benefits Claims providing operational leadership for Short Term Disability & Leave. Developing strategies to enhance customer experience and drive operational success.
Responsibilities
- Develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience.
- Anticipate & provide strategies/solutions to complex problems or trends.
- Maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
- Develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements.
- Direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
- Identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
- Develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
- Approve & make complex management-related financial decisions consistent with company guidelines.
- Direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
- Ensure claims processing is consistent with applicable policies, procedures & department guidelines.
- Collaborate with internal &/or external stakeholders to ensure effective delivery service.
- Develop, manage & oversee the budget for your organization.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience.
- Demonstrate strong transformational leadership skills including critical ability to develop and execute operational change impacting people, process, and technology.
- Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
- Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
- Confident, comfortable communicator with strong written and verbal communication skills.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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