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About the role
- Senior Technical Writer creating and maintaining technical documentation for Lightcast's data-rich software platforms. Collaborating with cross-functional teams to ensure clear, accessible content.
Responsibilities
- Own the creation and delivery of Light cast's technical product documentation, including user guides, platform overviews, data explanations, integration walkthroughs, and internal knowledge articles.
- Drive clarity and understanding of complex labor market datasets and platform functionality through well-organized, user-focused content that meets the needs of both technical and non-technical audiences.
- Work closely with Product, Engineering, and Support teams to identify documentation needs early in the development lifecycle and ensure comprehensive coverage of new features, enhancements, and workflows.
- Establish and maintain documentation standards, including style guides, templates, and terminology conventions to drive consistency and quality across all content.
- Contribute to and help manage documentation tools, publishing workflows, and version control systems; continuously seek opportunities to improve efficiency, reusability, and scalability of content production.
- Monitor and evaluate documentation usage and internal feedback to continuously improve content based on clarity, usefulness, and accessibility.
- Mentor junior writers and empower product and engineering partners to contribute to documentation in a structured and sustainable way.
Requirements
- 4+ years of experience as a technical writer, preferably in a SaaS, data, or enterprise software environment.
- Demonstrated experience documenting software products and complex data concepts for technical and business users.
- Proficiency with modern documentation tools and workflows (e.g., Markdown, ReadMe, Git, Confluence, static site generators, content reuse strategies).
- Bachelor’s degree in English, Technical Communication, Information Design, Computer Science, or a related field—or equivalent practical experience.
- Proven ability to translate complex technical concepts, product workflows, and structured data into content that is clear, concise, and engaging.
- Deep understanding of technical writing best practices, content strategy, and documentation lifecycles in agile development environments.
- Familiarity with data documentation, especially around structured datasets, APIs, or data analysis tools.
- A strong collaborator with a proactive, solution-oriented mindset.
- Exceptional written English communication skills, with an editorial eye and attention to detail.
Benefits
- Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Committed to diversity, equity and inclusion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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