Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Technical Product Manager leading the WhatsApp conversational AI project at IDT Corporation. Collaborating with cross-functional teams to deliver a compliant, user-friendly money remittance platform.
Responsibilities
- Own the **product strategy and roadmap** for the WhatsApp conversational bot — defining vision, priorities, and success metrics.
- **Translate** business goals, regulatory needs, and user behavior into clear requirements.
- Shape the **conversational UX**, leveraging prompt engineering and large language models (LLMs).
- **Collaborate** cross-functionally with product, compliance, and legal teams to ensure a safe, compliant, and frictionless user experience.
- **Drive agile execution **— writing user stories, managing sprints, tracking progress in Jira, and ensuring continuous delivery.
- **Measure and optimize** — analyze engagement, conversion, and performance metrics to inform iteration and scaling.
Requirements
- 5+ years in product management or technical product management roles.
- Proven experience owning product roadmaps and delivering throughfull lifecycle — from prototype to production.
- Strong technical fluency — comfortable with APIs, database queries, and backend systems.
- Solid understanding of Agile methodologies (Scrum/Kanban); experience leading cross-functional Agile teams.
- Excellent communication and stakeholder management skills (English B2+).
- 🌟** It would be a plus**
- Experience in fintech, payments, or AI-driven systems.
- Familiarity with conversational AI, prompt engineering, or NLP-driven UX.
- Familiarity with tools like Jira, Confluence, Looker, Amplitude, or similar.
- Familiarity with React, Node.js, or Python
- Experience with Meta’s WhatsApp Business Platform or other messaging APIs
Benefits
- Remote b2b (Georgia) or hybrid/on-site (Belarus-Moldova) work opportunity!
- Stable job with long-term growth perspective.
- Competitive salary with annual performance review.
- Top-tier hardware to support your productivity.
- An exciting and challenging job with talented people around.
- Continuous learning and career growth opportunities.
- Compensation for professional training, seminars, and conferences.
- Referral program – get rewarded for helping us grow the team with talented people.
- Company-supported English classes to enhance your professional growth.
- More perks for the Minsk and Chisinau office employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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