Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Business Analyst for customer experience at ERNI responsible for PowerApps and Power Automate product management. Collaborating with engineering teams to translate requirements into functional specifications.
Responsibilities
- Own and manage the PowerApps / Power Automate product backlog
- Define product vision for intranet, document management, and collaboration portals
- Identify and prioritize high-impact automation opportunities
- Prioritize features based on business value, technical feasibility, and user experience
- Translate business requirements into detailed user stories, wireframes, and functional specifications
- Translate requirements into PowerApps and Power Automate solutions
- Define workflows, data mappings, and integration requirements
- Ensure alignment with information architecture and governance standards
- Act as the primary interface between engineering teams and stakeholders
- Drive sprint planning with well-defined, technically sound backlog items
- Review deliverables to ensure they meet functional and technical acceptance criteria
- Support CI/CD, DevOps practices, and release planning
- Prioritize and manage production incidents, defects, and root cause analysis
- Work with support teams to identify recurring issues and drive permanent fixes and improvements
- Ensure proper documentation of known issues, workarounds, and technical resolutions
- Contribute to improving support processes and SLA adherence
- Provide recommendations for application redesign, refactoring, and modernization
- Identify opportunities to optimize performance, cost, and maintainability
- Drive integration strategies across Microsoft ecosystem and third-party systems
- Communicate complex technical concepts to non-technical stakeholders
- Provide transparency on delivery, risks, dependencies, and technical constraints
- Ensure governance across releases, versioning, and environment management
Requirements
- 5–8+ years experience in Product Ownership, Business Analysis, or Software Engineering
- Strong technical background (e.g., former developer, systems analyst, or solutions architect, technical business analyst)
- Hands-on experience with: o Microsoft platform (Power Platform)
- Experience in L3 support / production support environments
- Strong knowledge and understanding on government financing and banking regulatory
- Knowledgeable with DevOps practices, CI/CD pipelines, and release management
- Strong understanding of Agile methodologies (Scrum/Kanban)
- Strong communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
- Strong leadership and interpersonal skills, including mentoring, coaching, collaborating, and team building.
- Solid understanding of the software development lifecycle.
- Experience handling multiple projects simultaneously.
- Nice to Have Experience with Azure services (Functions, Logic Apps, Azure DevOps)
- Knowledge of ITIL processes (incident, problem, change management)
- Agile certifications (CSM, PSM, SAFe, PMP)
Benefits
- Contract : there is always a project and opportunity for you.
- Personal Development and Travel Opportunities outside the Philippines.
- Baby Basket – to welcome your newborn to the ERNI family.
- Fruit Basket – boost of vitamins during hospitalization.
- Free snacks and coffee in the office
- Free Training with Certifications : Grow with us through technical and non-technical training.
- Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation.
- Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
- Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company.
- Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.
- FLEXIBILITY Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.
- EVENTS: We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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