About the role

Business Analyst responsible for Dynamics 365 product ownership and business analysis in a hybrid work environment. Join ERNI Philippines, a fast-growing software development company.

Responsibilities

Own the Dynamics 365 product backlog and roadmap
Define and prioritize features across Sales, Customer Service, or other modules
Align product direction with business goals
Gather and translate requirements into user stories, process flows, and data models
Design solutions aligned with CRM/ERP best practices
Collaborate with developers and functional consultants
Act as the primary interface between engineering teams and stakeholders
Drive sprint planning with well-defined, technically sound backlog items
Review deliverables to ensure they meet functional and technical acceptance criteria
Support CI/CD, DevOps practices, and release planning
Prioritize and manage production incidents, defects, and root cause analysis
Work with support teams to identify recurring issues and drive permanent fixes and improvements
Ensure proper documentation of known issues, workarounds, and technical resolutions
Provide recommendations for application redesign, refactoring, and modernization
Identify opportunities to optimize performance, cost, and maintainability

5–8+ years experience in Product Ownership, Business Analysis, or Software Engineering
Strong technical background (e.g., former developer, systems analyst, or solutions architect, technical BA)
Hands-on experience with: o Microsoft platforms (Teams, Dynamics 365)
Experience in L3 support / production support environments
Strong knowledge and understanding on government financing and banking regulatory
Knowledgeable with DevOps practices, CI/CD pipelines, and release management
Strong understanding of Agile methodologies (Scrum/Kanban)
Strong communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Strong leadership and interpersonal skills, including mentoring, coaching, collaborating, and team building.
Solid understanding of the software development lifecycle.
Experience handling multiple projects simultaneously.
Nice to Have · Experience with Azure services (Functions, Logic Apps, Azure DevOps) · Knowledge of ITIL processes (incident, problem, change management) · Agile certifications (CSM, PSM, SAFe, PMP)

ALL company PERKS AND BENEFITS take effect UPON HIRING!
Contract : there is always a project and opportunity for you.
Personal Development and Travel Opportunities outside the Philippines.
Baby Basket – to welcome your newborn to the ERNI family.
Fruit Basket – boost of vitamins during hospitalization.
Free snacks and coffee in the office
Free Training with Certifications : Grow with us through technical and non-technical training.
Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation.
Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company.
Communication: You will find transparency, honesty, and open communication in our working culture.
FLEXIBILITY Hybrid Set-Up: We are combining both remote work and in-person work.
EVENTS: We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.