Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Senior Technical Product Owner managing Microsoft Teams Integration product at ERNI Philippines. Responsible for backlog management, business analysis, and collaboration with engineering teams in a hybrid work environment.
Responsibilities
- Own and manage the Microsoft Teams Integration product backlog
- Define use cases for collaboration, approvals, and notifications
- Prioritize features based on business value, technical feasibility, and user experience
- Translate business requirements into detailed user stories, wireframes, and functional specifications
- Collaborate with developers on Microsoft Teams Integration
- Act as the primary interface between engineering teams and stakeholders
- Drive sprint planning with well-defined, technically sound backlog items
- Review deliverables to ensure they meet functional and technical acceptance criteria
- Prioritize and manage production incidents, defects, and root cause analysis
- Provide recommendations for application redesign, refactoring, and modernization
- Identify opportunities to optimize performance, cost, and maintainability
- Communicate complex technical concepts to non-technical stakeholders
- Ensure governance across releases, versioning, and environment management
Requirements
- 5–8+ years experience in Product Ownership, Business Analysis, or Software Engineering
- Strong technical background (e.g., former developer, systems analyst, or solutions architect, technical BA)
- Hands-on experience with: o Microsoft platforms (Teams, Dynamics 365)
- Experience in L3 support / production support environments
- Strong knowledge and understanding on government financing and banking regulatory
- Knowledgeable with DevOps practices, CI/CD pipelines, and release management
- Strong understanding of Agile methodologies (Scrum/Kanban)
- Strong communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
- Strong leadership and interpersonal skills, including mentoring, coaching, collaborating, and team building.
- Solid understanding of the software development lifecycle.
- Experience handling multiple projects simultaneously.
- Nice to Have
- Experience with Azure services (Functions, Logic Apps, Azure DevOps)
- Knowledge of ITIL processes (incident, problem, change management)
- Agile certifications (CSM, PSM, SAFe, PMP)
Benefits
- Comprehensive Benefits: Government-mandated benefits including 13th-month pay.
- Skill Enhancement: Access free training and certifications.
- Baby Basket: To welcome your newborn to the ERNI family.
- Fruit Basket: Boost of vitamins during hospitalization.
- Office Perks: Enjoy free snacks and coffee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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