SA
Sabiá AdministraçãoAccount Manager
Account Manager managing B2B relationships and supporting clients in the iGaming sector. Collaborating with internal teams to enhance client experiences and driving performance metrics.
About the role
- Provides strategic planning and account management for large accounts
- Directs and manages the administration of contractual requirements and obligations
- Manages the new and renewal implementation process for accounts
- Interfaces with operations to ensure smooth delivery of services
- Maintains ongoing account relationships at multiple levels throughout the customer's organization
- Makes recommendations for improvements to meet customers’ expectations
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
- Provides both on-site and off-site account management, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
- Coordinates open enrollment meetings, renewal process and training sessions
- Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
- Provides guidance or expertise to less experienced account service managers
- Makes routine account visits to attend client meetings as necessary
Requirements
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
- A sales license may be required
- Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred
- Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred
- Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred
- Experience interacting confidently with senior management and executive level stakeholders
- Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred
- Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical, dental, vision benefits
- Short and long term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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