Client Relationship Manager at Manulife aiding clients in navigating Group Retirement Services. Building relationships and supporting governance needs with tailored recommendations.
About the role
- Account Manager responsible for managing customer relationships to exceed sales revenue at BlackHawk Industrial. Focusing on product knowledge and excellent customer service.
Responsibilities
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors
- Responsible for promoting culture of safety
- Manage new and existing customer relationships
- Maintains a thorough knowledge of products
- Presents products to customer
- Follows through with customer to ensure satisfaction
- Identifies and prioritizes all existing and prospective customers within his/her territory and keeps mailing list current.
- Studies product information, attends seminars, supervises tests of products
- Attends and contributes to company sales meetings and technical sessions.
- Provides customers with all literature and promotional materials they need to enhance their productivity.
- Provides the General Manager with information from the market regarding trends, new products, market share in existing and potential accounts.
- Proactively solve problems for customers
- Build and sustain positive customer relationships
- Provide and coordinate technical support as needed
- Support and expand onsite sales and service
- Communicate customer and market issues to company management
- Perform other duties as assigned
- Perform all work in accordance to ISO processes and procedures
Requirements
- High School diploma required
- Bachelor’s degree in a related field preferred
- 2-5 years’ experience in a similar position required in Industrial Sales
- Previous sales or customer service experience preferred
- High levels of product knowledge
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Competent with the use of computer software specific to the operation
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to win money or prizes
- Tuition Reimbursement – after 1 year of employment
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