Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
- Provide complex deal enablement and end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
- Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
- Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
- Monitor market, competitor, and account trends, advise on deal strategy, and escalate internally as necessary.
- Deliver regular revenue forecast updates on assigned accounts and identify/escalate potential risks or concerns.
- Drive adoption and utilization of enablement tools; advise frontline teams on pricing, packaging, retention strategies, up-selling and cross-selling opportunities.
- Continuously develop expertise related to company operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
- Provide back-up support for team leads and management, and complete other assignments as required.
- Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture; promote a positive work culture.
Requirements
- Bachelor’s degree or 3+ years of professional experience in SaaS or a similar business environment
- Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude
- Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally
- Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency
- Self-starter who takes initiative, brings ideas to life, and drives independent execution
- Passion for continuous improvement and curiosity to explore new ways of working
- English fluency
- Client-facing experience, preferably with retention & negotiation experience
- Sales, Support, or Enablement background preferred
- Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools
- Candidates open to work on a EMEA (mid-shift)
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
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Degree requirement
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TH
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