Onsite Manager, Broker Dealer Operations

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About the role

  • Lead and manage front-line/professional support teams to peak effectiveness and efficiency in order to deliver maximum results.
  • Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
  • Manage work distribution, resource management and staffing levels within workgroup.
  • Monitor progress toward goals, analyze variances, take corrective action and adapt plans and priorities to address resource and operational challenges.
  • Provide staff with ongoing coaching and performance feedback.
  • Resolve escalated customer cases, situations and inquiries.
  • Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
  • Participate in, represent and/or lead divisional/departmental projects or operational improvements that improve operational unit performance.
  • Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
  • Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.

Requirements

  • College degree or equivalent
  • Demonstrated process/people leadership
  • Knowledge of financial products preferred
  • Professional credentials preferred (e.g. FLMA, ALHC, CLU)
  • Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork, and coaching skills
  • Knowledge of Thrivent Financial products and systems desired
  • Experience with significantly improving processes and leading change
  • Willingness to maintain an external perspective of emerging management and operations trends
  • FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire.

Benefits

  • various bonuses (including, for example, annual or long-term incentives)
  • medical, dental, and vision insurance
  • health savings account
  • flexible spending account
  • 401k
  • pension
  • life and accidental death and dismemberment insurance
  • disability insurance
  • supplemental protection insurance
  • 20 days of Paid Time Off each year
  • Sick and Safe Time
  • 10 paid company holidays
  • Volunteer Time Off
  • paid parental leave
  • EAP
  • well-being benefits
  • other employee benefits

Job title

Manager, Broker Dealer Operations

Job type

Experience level

Mid levelSenior

Salary

$81,537 - $110,315 per year

Degree requirement

Bachelor's Degree

Location requirements

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