Lead and manage front-line/professional support teams to peak effectiveness and efficiency in order to deliver maximum results.
Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
Manage work distribution, resource management and staffing levels within workgroup.
Monitor progress toward goals, analyze variances, take corrective action and adapt plans and priorities to address resource and operational challenges.
Provide staff with ongoing coaching and performance feedback.
Resolve escalated customer cases, situations and inquiries.
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Participate in, represent and/or lead divisional/departmental projects or operational improvements that improve operational unit performance.
Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
Requirements
College degree or equivalent
Demonstrated process/people leadership
Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork, and coaching skills
Knowledge of Thrivent Financial products and systems desired
Experience with significantly improving processes and leading change
Willingness to maintain an external perspective of emerging management and operations trends
FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire.
Benefits
various bonuses (including, for example, annual or long-term incentives)
medical, dental, and vision insurance
health savings account
flexible spending account
401k
pension
life and accidental death and dismemberment insurance
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