RB
Ritchie Bros.ServiceNow Administrator
ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
FA
Hybrid Senior ServiceNow Configuration Analyst
Posted 2 weeks ago
About the role
- Champion the CMDB process by managing its backlog, supporting its growth and keeping the Configuration Manager informed
- Manage BAU tickets with care, ensuring data integrity, supporting service mapping and enabling insightful analysis and reporting
- Chair governance forums and contribute to continuous improvement initiatives within configuration management
- Embed the CMDB Operating Model into Service Operations and ITSM practices to ensure seamless integration and alignment
- Build trusted relationships with Service Managers, Operational Resilience and ITSM teams, offering expert guidance and acting as deputy when needed
- Mentor junior colleagues through knowledge sharing and by fostering a supportive learning environment
- Support transformation efforts by helping shape the CMDB across the organization and engaging with senior leadership to promote a culture of authenticity and psychological safety
Requirements
- Demonstrated experience in designing and managing Configuration Management data models, service mapping and CMDB operations
- Hands-on experience working hands-on with ServiceNow CSDM & CMDB, including discovery, certification, deduplication and service mapping
- Prior experience contributing to Agile environments and problem-solving to support daily stand-ups and sprint goals
- A recognised qualification such as ITIL v4 or an equivalent professional certification
- Solid understanding of cloud infrastructure technologies and their role in supporting service delivery
- Experience in implementing or supporting governance controls to ensure data accuracy, with the ability to identify opportunities for process improvement and automation
- Proficiency in identifying and resolving data quality issues across Configuration Items (CIs)
- Excellent communication and stakeholder management skills, with the ability to build strong relationships and engage effectively with senior stakeholders, internal teams and external partners
Benefits
- 25 days annual leave plus bank holidays
- Hybrid model with up to 60% remote work
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa, income protection and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- A flexible benefits scheme designed around your lifestyle
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