APM Specialist managing ServiceNow application capabilities ensuring enterprise-wide governance and optimization. Collaborating with stakeholders for data-driven decisions on investments and modernization.
Responsibilities
Maintain, configure and continuously improve the ServiceNow APM module to support enterprise-wide application portfolio management
Ensure accuracy, completeness, and compliance of portfolio data (including ownership, lifecycle, technical health, cost, and risk attributes)
Configure APM-related forms, workflows, and data models in ServiceNow, aligning CSDM and enterprise data standards
Partner with CMDB, ITAM, and SPM teams to ensure APM configuration supports automated data flows and accurate reporting
Build and maintain dashboards, scorecards, and reports to deliver actionable insights to business and IT leadership
Collaborate with Enterprise Architecture, ITAM/SAM/HAM, Security, Finance, and Business Units to ensure portfolio alignment with enterprise strategy
Champion best practices in application lifecycle management and portfolio optimization
Requirements
Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience)
7+ years of experience in IT Portfolio Management, Enterprise Architecture, or related domains
Hands-on experience with ServiceNow APM or similar platforms strongly preferred
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
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