A Snr. Sales Engineer handles complex sales engagements and often works with large or strategic accounts. They have a deep understanding of KnowBe4 products and industry, allowing them to handle sophisticated technical objections and design comprehensive solutions. Snr. Sales Engineers often mentor junior team members, contribute to sales strategies, and are involved in product feedback and education. They are expected to work independently and take a proactive role in driving sales opportunities forward.
Responsibilities:
Demonstrate comprehensive understanding of product features, benefits, and use cases across various industries
Articulate the product's technical architecture and integration capabilities
Design and present use cases/solutions for all standard and most complex scenarios
Actively contribute to sales strategy discussions, offering technical perspectives
Coach teammates on technical and process issues
Develop and execute scoped evaluation plans for Proofs of Value (POVs)
Adapt presentation style based on audience's technical expertise and role
Efficiently resolve moderate technical issues with minimal guidance
Anticipate and proactively address common technical objections
Collaborate with other technical team members on complex issues
Build and maintain strong relationships with prospects throughout the sales cycle
Effectively communicate KB4 use cases, value propositions, and applicable case studies
Tailor presentations to different audience types, highlighting relevant features and benefits
Possess solid working knowledge of sales processes, engagement workflow, and sales collateral
Navigate the sales cycle confidently, understanding each stage and its requirements
Engage in detailed conversations with directors and reps about sales strategy
Occasionally mentor people interested in pursuing Sales Engineering at KnowBe4
Take ownership of specific SE project
Clearly articulate core differentiators versus top 3 competitors
Requirements
2 year degree or technical degree preferred
2-5 years of technical sales or sales engineering experience required.
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong technical background in cybersecurity or related field
Excellent communication, presentation, and problem-solving skills
Ability to work independently and lead complex sales engagements
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Familiarity with security awareness concepts and mail environments
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.
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