Senior Customer Success Manager driving customer adoption and expansion at Arcade. Collaborating with Sales and Product teams to optimize enterprise customer experiences through strategic engagement.
About the role
- Analista de Requisitos SR developing marketing solutions and requirement modeling for GrupoSC Trade Marketing team. Collaborating with cross-functional teams and supporting Power Platform initiatives.
Responsibilities
- Model requirements using techniques such as use cases, user stories, flowcharts and BPMN
- Prepare and maintain clear, structured documentation using tools like Word, Excel, Visio and Miro
- Translate business needs into technical specifications that are understandable to development and consulting teams
- Map and analyze marketing processes, identifying opportunities for improvement and automation
- Manage requirements throughout the project lifecycle, including prioritization, traceability and validation with stakeholders
- Facilitate meetings between involved areas, promoting alignment between Marketing, IT and CRM partners
- Support initiatives involving the Power Platform (Power Apps, Power Automate, Power BI), contributing functional insights
- Understand integration flows between systems such as ERP, CRM and email marketing platforms
- Collaborate with multidisciplinary teams, maintaining a proactive attitude and solution focus
- Work with a results-oriented mindset, considering customer experience as the central axis of deliverables
Requirements
- Strong proficiency in requirements modeling: use cases, user stories, flowcharts and BPMN
- Conceptual understanding of CRM and its application in Marketing, Sales and Support
- Familiarity with Power Platform: Power Apps, Power Automate and Power BI
- Basic understanding of data integration between systems (ERP, CRM, email marketing)
- Knowledge of marketing processes: lead generation, campaigns, customer journey and conversion metrics
- Communication skills: translate business needs into technical requirements and facilitate cross-functional meetings
- Requirements management: prioritization, traceability and stakeholder validation
- Ability to collaborate with multidisciplinary teams
- Analytical thinking with a solution focus
- Results-oriented mindset and customer experience focus
- Experience with agile methodologies is desirable
- Knowledge of UX/UI is desirable
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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