Senior Customer Success Manager driving customer adoption and expansion at Arcade. Collaborating with Sales and Product teams to optimize enterprise customer experiences through strategic engagement.
About the role
- Oversee client relationships and SaaS platform deployments for Kalepa, enhancing customer satisfaction and driving business growth. Collaborate with internal teams to deliver high-value solutions.
Responsibilities
- Master Kalepa's SaaS platform.
- Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live.
- Build trusted relationships with client stakeholders across technical, operational, and executive teams.
- Prepare and deliver presentations to C-level executives.
- Plan, execute, and lead client user training.
- Leverage large datasets to analyze the impact on client KPIs.
- Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting.
Requirements
- You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
- You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
- You have a strong analytical and technical foundation, are commercially oriented and data-driven.
- You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice.
- You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.
- As a plus:
- • InsurTech or FinTech experience.
- • Experience at a venture-backed startup during a period of hypergrowth.
Benefits
- Competitive salary (based on experience level).
- Significant equity options package.
- 401(k) plan with employer match (regardless of employee contribution).
- Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others.
- Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
- 20 days of PTO a year.
- Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena).
- Healthy living/gym stipend. Mobile phone bill stipend.
- Continuing education credits.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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