Hybrid Senior Reporting and Insights Analyst

Posted last month

Apply now

About the role

  • Maintain all business-as-usual reporting for CX & CXLT
  • Design, build, and automate new solutions and dashboards for stakeholders
  • Build robust data pathways and enable self-service solutions
  • Use SQL, Python/R, and data engineering practices (e.g., DBT) to optimize performance and operational efficiency
  • Translate analysis into well-researched recommendations to guide decision-making
  • Provide technical oversight and support for the R&I team
  • Support global CX leadership with analysis, advice, and recommendations to improve performance
  • Proactively identify and analyze issues, risks, and opportunities to improve customer experience
  • Build strong relationships with stakeholders and coach/mentor junior team members

Requirements

  • Strong proficiency in data analysis using SQL, Tableau, or PowerBI
  • Technical expertise in SQL, Python or R, and data engineering practices (like DBT)
  • Experience with statistical analysis tools such as R or Python (desirable)
  • Experience with LLM’s / AI tooling
  • Experience with Salesforce and Google Analytics (desirable)
  • Strong communication & presentation skills
  • Diligence and commitment to following through and resolving problems
  • Initiative and ability to self manage, along with flexibility
  • Ability to build effective relationships and be a proactive team player
  • Experience coaching or mentoring junior team members (as senior analyst)

Benefits

  • Offering very generous paid leave to use however you’d like (plus statutory holidays!)
  • Dedicated paid leave to care for your physical and mental wellbeing
  • Employee Assistance Program to access mental health care for you and your family
  • Free medical insurance
  • Wellbeing and sports programmes
  • Employee resource groups
  • 26 weeks of paid parental leave for primary caregivers
  • Employee Share Plan
  • Beautiful offices
  • Flexible working
  • Career development
  • Many other benefits that reflect our human value

Job title

Senior Reporting and Insights Analyst

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job